Please also double check you have inserted the provided ‘Username’ in the ‘Username’ field and the provided ‘Licence Key’, in the ‘Licence Key’ field.

This is by far the most common issue we see. Ensure you are using the username provided for your licence key, as this isn't always the same as your 'account username' and it's not your exact email address.Please follow our tips below on common issues encountered. Licence keys are displayed when you checkout, sent in an email with the subject 'Screaming Frog SEO Spider licence details' and are available at any time by logging into your account and viewing within the 'licence keys' section.īefore contacting us, please view your licence details and copy and paste them into the correct field - they are not designed to be entered manually. This can be seen under 'Licence > Enter Licence Key' in the interface. If the SEO Spider says your ‘licence key is invalid’, then it's because it has been entered incorrectly.